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Our Policies

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Store Policies: Store Policies

Shipping and Delivery

What You Need to Know

On orders of in-stock items, we will dispatch items within 1-2 business days via Express Courier.

For made-to-order product orders, please allow 14 business days from order to delivery.

If your project is urgent, please reach out and speak with one of our Engineering Team.

Store Policies: Shipping Policy

Returns and Refunds

Our Policy

M-Pump Australia provides a 6-month warranty on non-wearing parts of our Diaphragm Pumps, which allows our customers to buy with confidence. 

If an item arrives with a fault or in an unsatisfactory state, we will review and provide a replacement where applicable. 

If you're unsure about what pump suits your system or project, please reach out to one of our highly skilled Engineers. 

Store Policies: Return Policy

Privacy Policy

Your Data is Secure

Your privacy is our priority. You can find a copy of our Privacy Policy here

If you have any questions regarding our Privacy Policy, please reach out here.

Store Policies: Privacy Policy
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